We hope you are delighted with your piece of KATA Jewellery. If for any reason you decide not to keep your online purchase, We will accept products in its original condition and packaging when accompanied by the original sales invoice.
For a full refund items must be returned within 14 days from date of delivery.
For an exchange for an item of the same or higher value (with the difference in value to be invoiced to you) the original item must be returned within 30 days of delivery.
Bespoke items, including, but not limited to, one-off designs; special orders on stock items (i.e- rings ordered in a larger or smaller size than our standard stock) and engraved or personalised pieces, are non- returnable.
In the unlikely event that your piece of KATA Jewellery is received with a manufacturing fault then please contact us within 14 days of receiving the item. The item should then be returned to us before a replacement product or a product of the same or higher value is sent out (the difference in price being invoiced to you, the client) or a refund is issued. All pieces returned with a suspected manufacturing fault will be assessed by our team of professionals before any replacement or refund is issued. If the fault is suspected to not be due to manufacturing fault but due to client negligence or misuse of the product, then no replacement or refund will be issued. The client can elect to pay for repair / refurbishment charges. Any damage or fault with an item not reported during the 14 day time period will be deemed due to wear and tear by the client and a repair charge will apply.
Returns should be made with all original packaging and enclosures. Take care to return any certificates that accompanied the item.
We cannot accept returns that have been worn, used, altered or damaged. We reserve the right to refuse return of any merchandise that does not meet the above return requirements according to Our sole discretion.
Refunds may only be issued in the same form as was utilised for payment. However, We will not be liable for any fee charged by your bank or financial institution on this refund. Refunds will not include shipping costs incurred.
Before returning the item(s), you will need to contact our customer service team on studio@katajewellery.com or via our ‘Contact’ page, quoting your original order number.
For your protection, please insure the return package for the full purchase amount and use a trackable postage or courier service. KATA Jewellery will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled.
All returns must be sent to the registered business address of KATA Jewellery.
KATA Jewellery, The Goldsmiths’ Centre, 42 Britton Street, London, UK, EC1M 5AD